Line Support Engineer - Projects

Microsoft Corp.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Microsoft Corp. is seeking an experienced Senior 2nd/3rd Line Support Engineer for its MSP-focused team.

The role centers on delivering Microsoft 365 projects end-to-end, from planning to handover, while performing hands-on security and device management tasks across a varied client base. The role involves regular client-site visits, 80% hands-on delivery, and strong collaboration with security and IT operations.

Qualifications

• 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
• Strong knowledge of Entra ID, Conditional Access, Intune, and Microsoft Defender.
• Hands-on experience with SharePoint and OneDrive migrations.
• Confident communicating with clients and managing projects independently.

Responsibilities

• Drive Microsoft 365 projects from planning through implementation and handover.
• Configure security controls (Entra ID, CA, Defender) and manage device policies.
• Build and manage Intune environments including enrollment, compliance, and config.
• Lead 2nd/3rd line support, investigate escalated tickets, and provide solutions.
• Engage with clients, document progress, train users, and manage handovers.

Skills

MSP experience

Microsoft 365

Client engagement

Project delivery

2nd/3rd line support

Tools

Entra ID

Conditional Access

Intune

Defender

SharePoint

OneDrive

Exchange Online

PowerShell

Microsoft Graph

Job description

• Project Delivery: Managing technical projects from initial planning through to implementation and client handover.
• Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.
• Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance, and configuration.
• Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.
• SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers.
• Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies.
• 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.
• Client Engagement: Managing client communication, project documentation, training, and handovers.

  3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.

• Strong experience delivering Microsoft 365 projects from start to finish.
• Good knowledge of Entra ID, Conditional Access, Intune, and Microsoft Defender.
• Hands-on experience with SharePoint and OneDrive migrations.
• Working knowledge of Exchange Online, PowerShell, and Microsoft Graph.
• General 2nd line support knowledge across Windows, networking, and hardware.
• Confident communicating with clients and managing projects independently.
• Full UK driving licence and own vehicle essential due to regular client-site visits.

  An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.

The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required. This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.