Senior Mortgage Tech & Process Analyst

Intercontinental Exchange (ICE); Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Business Analyst to support ICE Mortgage Servicing Technology. The role involves analyzing business goals, designing processes, and delivering customer-centric solutions across projects and operations.

You will work with APIs/web services, REST/JSON, SOAP XML, and collaborate with management to drive efficiency and improvements in a dynamic financial services environment.

Qualifications

• A Bachelor's degree or equivalent combinations of education, training and work experience
• Prior Mortgage Servicing or Home Equity experience highly preferred
• Prior experience delivering technology integration solutions including APIs and web services is highly desirable.
• Knowledge of ICE MSP products and services preferred
• Knowledge of mortgage and home equity servicing industries and/or financial services industry preferred
• Knowledge of basic analysis principles including working knowledge of systems development life cycles such as Iterative, Agile, etc.
• Familiarity of agentic tools such as Claude or similar
• Excellence in standard office software, such as MS Office (Excel, Outlook, etc.), Visio, etc.
• Experience with REST/JSON and SOAP XML and associated tools.
• Excellent verbal and written communication skills to audiences of various levels in the organization and at client organizations
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Ability to work independently while delivering high-quality work and meeting planned deadlines while quickly adapting to changing priorities
• Is resourceful and proactive in gathering information, sharing ideas, and suggesting new solutions both internally and to clients (as applicable)

Responsibilities

• Performs analysis of the business goals, objectives, and needs of the general business environment for ICE Mortgage Servicing Technology.
• Performs research and analysis to support business operations and presents findings to manager or, depending on level, the project leader.
• Plans and designs business processes and make recommendations and changes to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Utilizes systems and data to resolve business issues in the most effective and productive manner.
• Identifies and implements best practices and suggest how to improve current practices.
• Develops recommendations to solve problems and issues related to business operations.
• Analyzes and documents business processes and potentially metrics and identifies improvement opportunities.
• May perform special projects upon request and on occasion.
• May provide coaching and/or guidance to less experienced Business Analysts.
• Performs other related duties as assigned.

Skills

Business analysis

REST/JSON

SOAP XML

Agile

Communication skills

Problem-solving

Time management

Client interaction

Independent work

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Visio

API integration

Job description

Intercontinental Exchange, Inc. is seeking a Business Analyst to support ICE Mortgage Servicing Technology. The role involves analyzing business goals, designing processes, and delivering customer-centric solutions across projects and operations.

You will work with APIs/web services, REST/JSON, SOAP XML, and collaborate with management to drive efficiency and improvements in a dynamic financial services environment.