Senior Mortgage Business Analyst & Process Optimizer

ICE; Atlanta (GA); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Intercontinental Exchange, Inc. in Atlanta is seeking a Business Analyst to support ICE Mortgage Servicing Technology. You will analyze business goals, design processes, and leverage data to drive effective solutions for mortgage servicing operations.

The role requires strong analytical, communication, and problem-solving skills, with experience in APIs, web services, and familiarity with SDLC methods. Equal opportunity employer.

Qualifications

• A Bachelor's degree or equivalent combinations of education, training and work experience.
• Mortgage Servicing or Home Equity experience preferred.
• Experience delivering technology integration solutions including APIs and web services.
• Knowledge of ICE MSP products and services preferred.
• Familiarity with SDLC models such as Iterative or Agile.
• Excellent MS Office suite proficiency (Excel, Outlook, Visio).
• Strong verbal and written communication across levels.

Responsabilités

• Performs analysis of business goals and needs for ICE Mortgage Servicing Technology.
• Researches and analyzes to support operations and presents findings to management.
• Designs business processes and recommends changes to improve efficiency.
• Uses data to resolve business issues effectively and productively.
• Identifies best practices and suggests process improvements.
• Develops recommendations to solve problems in business operations.
• Documents processes and potential metrics for improvement.
• May lead special projects or coaching for less experienced analysts.

Connaissances

Analytical skills

Communication skills

Time management

Problem solving

Negotiation

Interpersonal skills

Teamwork

Decision making

Independence

Influence others

Formation

Bachelor's degree

Outils

MS Office

Excel

Outlook

Visio

Claude or similar

REST/JSON

SOAP XML

APIs and web services

Description du poste

Intercontinental Exchange, Inc. in Atlanta is seeking a Business Analyst to support ICE Mortgage Servicing Technology. You will analyze business goals, design processes, and leverage data to drive effective solutions for mortgage servicing operations.

The role requires strong analytical, communication, and problem-solving skills, with experience in APIs, web services, and familiarity with SDLC methods. Equal opportunity employer.