Senior Mortgage Servicing Program Lead

First American; United States; Remote; USD 102,000 - 136,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO/paid sick leave

Employee stock purchase plan

Job summary

First American seeks a Mortgage Servicing Program Lead to coordinate servicing activities for private securitizations and complex loan deals. You will bridge servicing operations, legal teams, clients, and counterparties to ensure accurate execution and compliance across this program.

You will manage deal reporting, SLA creation, and cross-functional coordination, while driving process improvements and audits for securitized portfolios.

Qualifications

• 10+ years of experience in mortgage servicing, investor reporting, project management, finance, with direct exposure to securitizations or complex loan transactions.
• Understanding of Servicing Capital Markets and ability to face off with representatives from those teams with our clients involved in this program
• Strong understanding of pooling (such as GSE pool structures and remittance types) and servicing agreements, investor reporting requirements, and servicing operations.
• Exceptional organizational skills with the ability to manage multiple deals and deadlines simultaneously.
• Proven ability to translate legal/contractual language into actionable operational steps.
• Excellent communication skills for working with cross-functional teams and external stakeholders.
• A proactive, solutions-oriented mindset with a knack for building processes from the ground up.

Responsibilities

• Coordinate all servicing-related activities for critical deals including private securitizations, whole loan private investors with unique servicing requirements, and excess servicing spreads - from initial transaction notice from clients through post-closing of each deal.
• Create and manage reporting of deal activities and assist in the development of any custom required reporting.
• Message all communications related to this program to clients as we do today across Client Relations for products and programs we leverage across ServiceMac
• Serve as the primary liaison between internal servicing teams, legal counsel, clients, investors, and counterparties to ensure alignment on deal requirements.
• When warranted, procure external counterparties to review, interpret, and operationalize securitization agreements, servicing agreements (PSAs), and related transaction documents.
• Develop and implement new servicing processes to support unique deal structures, ensuring compliance with contractual obligations and regulatory requirements. (including creating the workflow and determining additional costs where necessary).
• Create SLAs for all parties and then track and manage key deliverables, timelines, and reporting obligations for each transaction. Also includes several times per year conducting quality control checks against our processes for accuracy and completeness.
• Identify process gaps and propose enhancements to improve efficiency, accuracy, and scalability in deal execution.
• Support audits, investor requests, and due diligence activities related to securitized portfolios.
• Ability to handle client-facing meetings (including a kick-off call upon initial notification of deal), manage expectations with clients, and work closely with the assigned Account Executive.
• Coordinate with key internal stakeholders to ensure timely completion of required bank account setups, investor header configurations, and other Investor Reporting requirements necessary to support new deals.
• Develop, maintain, and oversee a centralized repository of deal-specific requirements, structured to enable efficient tracking, reference, and reporting by client and deal.

Skills

Mortgage servicing

Investor reporting

Project management

Finance

Securitizations

Job description

First American seeks a Mortgage Servicing Program Lead to coordinate servicing activities for private securitizations and complex loan deals. You will bridge servicing operations, legal teams, clients, and counterparties to ensure accurate execution and compliance across this program.

You will manage deal reporting, SLA creation, and cross-functional coordination, while driving process improvements and audits for securitized portfolios.