Senior Mortgage Servicing Implementation Lead

Employee Workplace; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Employee Workplace seeks an experienced Servicing Implementation Manager to guide credit union partners through onboarding for a leading mortgage servicing platform. You will coordinate across internal teams and external vendors to ensure successful data conversion, testing, and go-live readiness.

The role emphasizes managing complex implementations, risk mitigation, and clear communication with nontechnical stakeholders, leveraging prior mortgage servicing or financial services onboarding

Qualifications

• 4+ years of mortgage servicing or financial services implementation experience.
• Experience managing projects, timelines, and cross-functional deliverables.
• Understanding of data conversions, file mapping, system integrations, and testing.
• Strong communication skills to explain technical concepts to nontechnical stakeholders.
• Experience with Black Knight / ICE MSP preferred.

Responsibilities

• Lead end-to-end credit union implementations on the mortgage servicing platform, from planning and data conversion through testing, go-live, and stabilization.
• Develop project plans, manage milestones, facilitate status meetings, and proactively address risks and implementation delays.
• Serve as the primary liaison between credit unions, internal servicing teams, and external technology vendors.
• Coordinate system integrations involving core banking platforms, digital banking, member portals, single sign-on (SSO), payments, and statement delivery.
• Gather requirements, explain technical processes, document system needs, and ensure alignment across stakeholders.
• Coordinate conversion testing, data validation, balancing, and go-live readiness.
• Perform basic platform configuration as needed and develop standardized implementation procedures and documentation.

Skills

Mortgage servicing

Project management

Vendor relations

Cross-functional coordination

Data conversions

Technical communication

Tools

Black Knight / ICE MSP

Data mapping

Job description

Employee Workplace seeks an experienced Servicing Implementation Manager to guide credit union partners through onboarding for a leading mortgage servicing platform. You will coordinate across internal teams and external vendors to ensure successful data conversion, testing, and go-live readiness.

The role emphasizes managing complex implementations, risk mitigation, and clear communication with nontechnical stakeholders, leveraging prior mortgage servicing or financial services onboarding