Strategic Mortgage Servicing Onboarding Lead

FocusOne; Houston (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

FocusOne Mortgage seeks a full-time Servicing Implementation Manager at our Northwest Houston, TX headquarters to lead onboarding of credit union partners onto the ICE MSP servicing platform.

You will bridge credit unions, our servicing team, and vendors, managing timelines, data mappings, SSO configurations, and go-live testing to ensure a smooth, on-time conversion.

4+ years in mortgage servicing or implementation with strong PM skills and technical fluency are required; PMP/CAMS is a plus.

Qualifications

• 4+ years in mortgage servicing or onboarding with exposure to a servicing platform (Black Knight / ICE MSP strongly preferred).
• Proven project management ability: planning, timeline ownership, risk tracking, and cross-party deliverables to a hard deadline.
• Experience coordinating with external vendors — core systems, digital/home banking providers, and/or print/statement vendors.
• Strong communication skills: able to make technical concepts clear to non-technical credit union stakeholders.

Responsibilities

• Own the full implementation lifecycle for each credit union conversion onto MSP — from kickoff through data conversion, testing, go-live, and post-conversion stabilization.
• Build and maintain implementation project plans, timelines, milestones, and go/no-go criteria; run recurring status calls with the credit union and internal stakeholders.
• Coordinate conversion trials and balancing/validation cycles, track issues to resolution, and surface risks to the VP of Mortgage Servicing early and clearly.
• Manage cutover dates with the discipline they require — no surprises, documented readiness, clear decision points.
• Successful handoff to Servicing Managers at completion of project and 30 days post support period.

Skills

Mortgage servicing

Project management

Vendor coordination

Technical liaison

Stakeholder communication

Education

PMP certification

Tools

Fiserv DNA

Symitar/Episys

Corelation Keystone

Job description

FocusOne Mortgage seeks a full-time Servicing Implementation Manager at our Northwest Houston, TX headquarters to lead onboarding of credit union partners onto the ICE MSP servicing platform.

You will bridge credit unions, our servicing team, and vendors, managing timelines, data mappings, SSO configurations, and go-live testing to ensure a smooth, on-time conversion.

4+ years in mortgage servicing or implementation with strong PM skills and technical fluency are required; PMP/CAMS is a plus.