Mortgage Servicing Implementation Lead

FocusOne, LLC; Houston (TX); Hybrid; USD 95,000 - 130,000; Full time

Job summary

FocusOne Mortgage in Houston, TX seeks a Servicing Implementation Manager to lead the end-to-end onboarding of credit union partners onto the ICE MSP servicing platform in a hybrid/on-site role.

This bridge role coordinates between credit unions, our servicing team, and vendors, managing timelines, data mappings, SSO setups, and go-live testing to deliver a smooth, on-time conversion.

Qualifications

• 4+ years in mortgage servicing or onboarding with exposure to a servicing platform (Black Knight / ICE MSP strongly preferred).
• Demonstrated project management ability: planning, timeline ownership, risk tracking, and driving cross-party deliverables to a hard deadline.
• Experience coordinating with external vendors — core systems, digital/home banking providers, and/or print/statement vendors.
• Strong communication skills: able to make technical concepts clear to non-technical credit union stakeholders, and translate partner needs back into technical requirements.

Responsibilities

• Own the full implementation lifecycle for each credit union conversion onto MSP — from kickoff through data conversion, testing, go-live, and post-conversion stabilization.
• Build and maintain implementation project plans, timelines, milestones, and go/no-go criteria; run recurring status calls with the credit union and internal stakeholders.
• Coordinate conversion trials and balancing/validation cycles, track issues to resolution, and surface risks to the VP of Mortgage Servicing early and clearly.
• Manage cutover dates with the discipline they require — no surprises, documented readiness, clear decision points.
• Successful handoff to Servicing Managers at completion of project and 30 days post support period.

Skills

Project management

Communication skills

Vendor coordination

Technical fluency in platformCon

Tools

ICE MSP

Fiserv DNA

Symitar/Episys

Corelation Keystone

Job description

FocusOne Mortgage in Houston, TX seeks a Servicing Implementation Manager to lead the end-to-end onboarding of credit union partners onto the ICE MSP servicing platform in a hybrid/on-site role.

This bridge role coordinates between credit unions, our servicing team, and vendors, managing timelines, data mappings, SSO setups, and go-live testing to deliver a smooth, on-time conversion.