Senior Mortgage Lending Advisor - Home Ownership Champion

Testing Site - JPMC; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Home Lending Advisor to support Chase Home Lending, serving as the primary contact for customers throughout the loan lifecycle. You will guide clients toward homeownership, collaborate with branch teams, and ensure regulatory compliance across the lending process.

The role emphasizes coaching, customer experience, and deep product knowledge in mortgage lending, FHA/VA guidelines, and retail banking sales.

Qualifications

• Bachelor's degree or equivalent in sales/real estate.
• 3+ years of mortgage lending and proven sales experience in retail banking.
• Knowledge of the local real estate market.
• Excellent written and oral communication skills.
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines.

Responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Skills

Mortgage lending knowledge

Sales experience

Real estate market knowledge

Communication skills

FHA/VA/FNMA/FHLMC guidelines knowledge

Education

Bachelor's degree or equivalent in sales/real estate

Tools

Windows PC skills

Job description

JPMorgan Chase is seeking a Senior Home Lending Advisor to support Chase Home Lending, serving as the primary contact for customers throughout the loan lifecycle. You will guide clients toward homeownership, collaborate with branch teams, and ensure regulatory compliance across the lending process.

The role emphasizes coaching, customer experience, and deep product knowledge in mortgage lending, FHA/VA guidelines, and retail banking sales.