Senior Mortgage Default and Loss Mitigation Lead

A+ Federal Credit Union; Austin (TX); On-site; USD 41,000 - 59,000; Full time

Job summary

A+ Federal Credit Union seeks a Mortgage Default Servicing Manager in Austin, TX to lead delinquency management, loss mitigation, and default servicing activities. You will supervise staff, ensure regulatory compliance, and drive process improvements aligned with risk appetite and investor guidelines.

The role requires deep knowledge of mortgage servicing operations, strong leadership, and collaboration with investors, legal counsel, and vendors to minimize losses and protect member interests.

Qualifications

• Five years of mortgage loss mitigation and default servicing experience.
• Bachelor’s degree preferred.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee delinquency management, loss mitigation, and default servicing programs.
• Supervise mortgage lending collections, loss mitigation, and default services team.
• Ensure compliance with federal/state laws, investor guidelines, and internal policies.
• Serve as primary escalation point for complex default scenarios and regulatory inquiries.
• Lead vendor oversight and process improvements to reduce losses and improve portfolio performance.

Skills

Team leadership

Delinquency management

Loss mitigation

Default servicing

Regulatory compliance

Vendor management

Communication

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

A+ Federal Credit Union seeks a Mortgage Default Servicing Manager in Austin, TX to lead delinquency management, loss mitigation, and default servicing activities. You will supervise staff, ensure regulatory compliance, and drive process improvements aligned with risk appetite and investor guidelines.

The role requires deep knowledge of mortgage servicing operations, strong leadership, and collaboration with investors, legal counsel, and vendors to minimize losses and protect member interests.