Mortgage Servicing Specialist — Payments & Member Support

A+ Federal Credit Union; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A+ Federal Credit Union in Austin, Texas is seeking a Mortgage Servicing Specialist for an on-site role. The position involves processing mortgage and home equity payments and serving as the primary contact for member inquiries. The ideal candidate will have a high school diploma and experience in financial institutions.

Responsibilities include handling loan payments, resolving payment issues, and assisting in escrow analysis. Strong communication and organizational skills are essential. This full-time position offers a wage starting at $20.99 per hour.

Qualifications

• High school diploma or G.E.D. equivalent required.
• Two years of financial institution experience required.
• One year of mortgage servicing preferred.

Responsibilities

• Process mail and mortgage payments daily as a primary contact for mortgage servicing inquiries.
• Research and resolve loan payment issues, providing timely and accurate support.
• Assist with escrow analysis and payment of escrowed items.

Skills

Organizational skills

Effective communication

Analytical skills

Detail-oriented

Problem-resolution

Education

High school diploma or G.E.D. equivalent

Experience in financial institutions

One year of mortgage servicing

Tools

Microsoft Office

Job description

A+ Federal Credit Union in Austin, Texas is seeking a Mortgage Servicing Specialist for an on-site role. The position involves processing mortgage and home equity payments and serving as the primary contact for member inquiries. The ideal candidate will have a high school diploma and experience in financial institutions.

Responsibilities include handling loan payments, resolving payment issues, and assisting in escrow analysis. Strong communication and organizational skills are essential. This full-time position offers a wage starting at $20.99 per hour.