Senior Mortgage Claims Manager - Lead & Optimize

Cenlar FSB; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Tuition assistance

Job summary

Cenlar FSB is seeking a Manager, Claims in Tempe, AZ to lead the Claims Department and optimize workflow. The role includes directing daily activities, ensuring compliance with investor and insurer guidelines, and developing regular reports for clients and senior management.

You will manage staff performance, set goals, and coordinate with attorneys, insurers, PMI companies, investors and master servicers to minimize losses and expedite claims completion.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years management experience.
• 5+ years of mortgage default operations.
• 3-5 years of property preservation, REO and claims experience for FHA, VA, Fannie Mae, and Freddie Mac loans.
• Strong analytical, accounting and computer skills.
• Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems.
• Working knowledge of Black Knight MSP servicing system.
• Ability to accurately work in a fast paced environment within tight deadlines.
• Excellent Coaching and Counseling Skills.
• Excellent Organizational Skills and ability to Multi Task.

Responsibilities

• Monitors the activity of loans in Claims.
• Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines.
• Monitors/Reviews payment to vendors in a timely manner.
• Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing.
• Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws.
• Performs final loss analysis on loan once all claims funds are received.
• Sets goals for staff- prepare and present performance reviews for staff.
• Orders and prepares weekly/monthly reports.
• Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses.
• Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations.
• Oversees filing of supplemental claims (when applicable).
• Reviews of all cases on a regular basis.
• Appropriately assess risk when business decisions are made, including compliance and operational risk; drive compliance and escalate issues.

Skills

Management experience

Mortgage default operations

Property preservation/REO/claims

Analytical skills

Time management

Coaching skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Black Knight MSP

Job description

Cenlar FSB is seeking a Manager, Claims in Tempe, AZ to lead the Claims Department and optimize workflow. The role includes directing daily activities, ensuring compliance with investor and insurer guidelines, and developing regular reports for clients and senior management.

You will manage staff performance, set goals, and coordinate with attorneys, insurers, PMI companies, investors and master servicers to minimize losses and expedite claims completion.