Senior Manager - Claims Management (Mortgage Servicing)

MidFirst Bank; Oklahoma City (OK); On-site; USD 85,000 - 115,000; Full time

Job summary

MidFirst Bank is seeking a leader for the Claims department in Oklahoma City. This position focuses on driving performance and fostering a culture of continuous development. Ideal candidates will have strong leadership skills and relevant industry experience.

Responsibilities include inspiring team action, coaching staff, and overseeing operational controls. A bachelor's degree and mortgage servicing experience are essential, alongside strong analytical and interpersonal skills.

Qualifications

• 5+ years mortgage servicing experience in a leadership role that reflects progression.
• Strong interpersonal skills and commitment to teamwork.
• Experience leading management-level professionals in operational or financial services.

Responsibilities

• Inspire department managers and staff to action.
• Coach, mentor, and develop others.
• Establish and communicate performance expectations.
• Oversee operational controls and adherence to policies.
• Collaborate to resolve issues and improve workflows.

Skills

Interpersonal skills

Analytical thinking

Conflict resolution

Leadership

Microsoft Office proficiency

Education

Bachelor's degree in a business-related field

Job description

Overview

The Claims department's mission is to minimize losses by maximizing recoveries through the timely and accurate filing of Claims to investors, insurers, and other third parties. In this role you will lead a team of managers, driving performance and accountability while fostering a culture that emphasizes continuous development and leadership at all levels. Your leadership will directly support our mission to minimize losses through effective claim recovery processes and oversight.

Primary responsibilities

• Inspire department managers and staff to action
• Coach, mentor, and develop others to improve employee success
• Establish and communicate clear performance expectations to achieve department goals
• Oversee operational controls and ensure adherence to policies and procedures
• Identify and mitigate risk by challenging existing strategies and implementing improvements
• Collaborate cross-functionally to resolve issues and improve workflows
• Monitor short and long-term capacity needs
• Analyze performance data to uncover insights and optimize recovery outcomes
• Manage various projects and perform other relevant duties as needed

Successful candidate qualifications

• Bachelor's degree in a business-related field
• 5+ years mortgage servicing experience in a leadership role that reflects progression and increased responsibility
• In lieu of mortgage servicing experience, will consider commensurate experience leading management-level professionals in an operational or financial services setting
• Strong interpersonal skills, exhibiting excellence in character, discipline, and self-motivation
• A commitment to accountability, teamwork, and leadership by example
• Familiarity with Microsoft Office products
• Experience reading regulations and applying to operations workflow and procedures
• High level of analytical thinking and a creative and energetic approach to problem solving
• Both the initiative to work independently and the flexibility to collaborate
• Proven success in a deadline-driven environment
• Excellent communication skills with experience leading meetings and conveying information
• Ability to handle conflict effectively and in a positive manner

Location

Position is onsite in Oklahoma City, must reside in the area to be considered

Education

Bachelors (required)

Experience

In lieu of mortgage servicing experience, will consider commensurate experience leading management-level professionals in an operational or financial services setting (required)

5 years: mortgage servicing experience in a leadership role that reflects progression and increased responsibility (required)

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.