Manager, Claims

Cenlar FSB; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Tuition assistance

Job summary

Cenlar FSB is seeking a Manager, Claims in Tempe, AZ to lead the Claims Department and optimize workflow. The role includes directing daily activities, ensuring compliance with investor and insurer guidelines, and developing regular reports for clients and senior management.

You will manage staff performance, set goals, and coordinate with attorneys, insurers, PMI companies, investors and master servicers to minimize losses and expedite claims completion.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years management experience.
• 5+ years of mortgage default operations.
• 3-5 years of property preservation, REO and claims experience for FHA, VA, Fannie Mae, and Freddie Mac loans.
• Strong analytical, accounting and computer skills.
• Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems.
• Working knowledge of Black Knight MSP servicing system.
• Ability to accurately work in a fast paced environment within tight deadlines.
• Excellent Coaching and Counseling Skills.
• Excellent Organizational Skills and ability to Multi Task.

Responsibilities

• Monitors the activity of loans in Claims.
• Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines.
• Monitors/Reviews payment to vendors in a timely manner.
• Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing.
• Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws.
• Performs final loss analysis on loan once all claims funds are received.
• Sets goals for staff- prepare and present performance reviews for staff.
• Orders and prepares weekly/monthly reports.
• Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses.
• Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations.
• Oversees filing of supplemental claims (when applicable).
• Reviews of all cases on a regular basis.
• Appropriately assess risk when business decisions are made, including compliance and operational risk; drive compliance and escalate issues.

Skills

Management experience

Mortgage default operations

Property preservation/REO/claims

Analytical skills

Time management

Coaching skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Black Knight MSP

Job description

Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Manager, Claims is responsible for monitoring and directing the work flow in the Claims Department, minimizing potential client and/or Cenlar losses, serving as a liaison between clients and senior management. Some activities include but are not limited to developing reports, conducting research, attending client meetings and Ensures compliance with all Investor, Insurer, Cenlar, and Client guidelines and requirements. Ensures Cenlar goals are met regarding conveyances and claim filing and client/investor delay reporting.

Responsibilities:

• Monitors the activity of loans in Claims
• Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines
• Monitors/Reviews payment to vendors in a timely manner
• Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing
• Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws
• Performs final loss analysis on loan once all claims funds are received
• Sets goals for staff- prepare and present performance reviews for staff
• Orders and prepares weekly/monthly reports
• Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses
• Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations
• Oversees filing of supplemental claims (when applicable)
• Reviews of all cases on a regular basis
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum 3 -5 years management experience
• 5+ years’ experience in mortgage default operations
• 3-5 years of property preservation, REO and claims experience for FHA, VA, Fannie Mae, and Freddie Mac loans, and asset loans
• Strong analytical, accounting and computer skills
• Strong knowledge of current practices, procedures, and regulations/laws related to default administration for GSE/HUD/VA, RD and Conventional mortgage loans
• Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems
• Working knowledge of Black Knight MSP servicing system
• Ability to accurately work in a fast paced environment within tight deadlines
• Excellent Coaching and Counseling Skills
• Excellent Organizational Skills and ability to Multi Task

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran.

Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy.

Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step - such as completing a form, test, or interview - should let us know by contacting [e-mail]

The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position.

Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America