Senior Modernization Operations Leader (Remote, 50% Travel)

Otis Worldwide Corporation; Dallas, Irving (TX, TX); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid vacation

Paid holidays

Life insurance

Disability coverage

Parental leave

Tuition reimbursement

Job summary

Otis Elevator Company is seeking a Sr Manager, Modernization to direct modernization field operations in the Central region. You will lead teams, drive training, and provide technical direction to ensure project success.

The role emphasizes strong leadership, program management, and collaboration with internal and external stakeholders to optimize performance and customer satisfaction.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong leadership and communication skills in a dynamic team environment.
• Experience in elevator industry or field operations is a plus.

Responsibilities

• Provide leadership, training, and technical direction to Modernization staff and field teams.
• Analyze financial results, variances, and drivers; report findings with corrective actions.
• Monitor field tests, first inspections, and data reports to ensure quality.
• Collaborate with field teams to diagnose equipment issues and maintain customer satisfaction.
• Analyze complaint trends and implement solutions to prevent systemic issues.
• Drive operational excellence with accountability across Modernization field Operations.
• Develop recommendations for product designs and performance requirements.
• Ensure quality of all modernizations within the Operating Area.

Skills

Leadership

Project management

Communication

Self-motivated

Team-oriented

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Company is seeking a Sr Manager, Modernization to direct modernization field operations in the Central region. You will lead teams, drive training, and provide technical direction to ensure project success.

The role emphasizes strong leadership, program management, and collaboration with internal and external stakeholders to optimize performance and customer satisfaction.