MCI Triage Supervisor (Friday & Saturday Overnights)

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 56,482,000 - 58,548,000; Full time

Benefits offered by this job

Leadership Growth

Extensive Training

Collaborative Culture

Award-Winning Workplace

Diverse Workplace

Job summary

Behavioral Health Network (BHN) in Western Massachusetts is seeking a Mobile Crisis Triage Supervisor with licensure to lead Adult and Youth Mobile Crisis Intervention Teams. You’ll provide supervision, clinical oversight, and strategic coordination for rapid crisis responses and mobile assessments.

The role demands a Master’s degree in a mental health field, LICSW or LMHC licensure, and at least two years of post-graduate clinical plus supervisory experience.

Qualifications

• Master’s degree in a mental health field and licensure are required.
• Minimum 2 years post-graduate clinical experience and 2+ years supervisory experience.
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Strong time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.

Responsibilities

• Oversee a team of Triage Clinicians and ensure rapid, compassionate crisis response.
• Manage flow of crisis calls and assignment of mobile assessments.
• Supervise and support Bachelor’s-level Triage Counselors.
• Coordinate crisis assessment requests across AMCI and YMCI teams.
• Provide real-time oversight to ensure shift productivity and case prioritization.

Skills

Clinical leadership

Crisis intervention

Team supervision

Time management

Communication skills

Education

Master’s Degree in a mental health-related field

LICSW or LMHC licensure

Job description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are a licensed clinician with supervisory experience who thrives in a fast-paced environment and has a passion for supporting crisis response teams, we invite you to join our team as a Mobile Crisis Triage Supervisor. In this role, you’ll provide leadership, coordination, and clinical oversight for BHN’s Adult and Youth Mobile Crisis Intervention Teams.

What You’ll Do

As a Triage Supervisor, you will oversee a team of Triage Clinicians and ensure a rapid, compassionate response to individuals in crisis by managing the flow of crisis calls and ensuring appropriate assignments of mobile assessments.

Key Responsibilities

• Supervise and support a team of Bachelor ’s-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

What We Offer

• Leadership Growth: Supervise a dynamic crisis team while building on your leadership and operational coordination skills.
• Extensive Training: Access to clinical, crisis intervention, and management development programs.
• Collaborative Culture: Work in a fast-paced, mission-driven environment with experienced professionals.
• Award-Winning Workplace: BHN is ranked the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

What You’ll Bring

• Master’s Degree in a mental health-related field (required).
• LICSW or LMHC licensure (required).
• Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience (required).
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.
• Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another.

Shift: Friday and Saturday (9pm-7:30am or 10pm-8:30am) 20 hours total

Pay: $40.16/hr