Mobile Crisis Triage Leader

Behavioral Health Network, Inc.; Springfield (MA); Sur place; USD 46 000 - 65 000; Plein temps

Avantages offerts par ce poste

Leadership Growth

Extensive Training

Collaborative Culture

Award-Winning Workplace

Diverse Workplace

Résumé du poste

Behavioral Health Network, Inc. is seeking a Mobile Crisis Triage Supervisor with strong clinical leadership to guide Adult and Youth Mobile Crisis Intervention Teams.

You will oversee triage clinicians, manage crisis assessments, and ensure rapid, compassionate responses to individuals in crisis. The role requires a Master's in a mental health field, LICSW/LMHC licensure, and 2+ years of supervisory experience, with a focus on crisis intervention and de-escalation.

Qualifications

• Master's Degree in a mental health-related field (required).
• LICSW or LMHC licensure (required).
• Minimum 2 years of post-graduate clinical experience and 2+ years of supervisory experience (required).
• Expertise in clinical triage, crisis intervention, and de-escalation techniques.
• Excellent time management, communication, and critical thinking skills.
• Familiarity with Recovery-Oriented models and community-based behavioral health services.
• Ability to lead diverse teams, make timely decisions, and maintain a calm, solution-focused presence.

Responsabilités

• Supervise and support a team of Bachelor 's-level Triage Counselors.
• Manage and coordinate incoming crisis assessment requests across AMCI and YMCI teams.
• Monitor the phone dashboard, mobile team movement, and call quality during shifts.
• Assign crisis staff to cases based on triage guidelines and shift needs.
• Provide real-time oversight and leadership to ensure shift productivity.
• Ensure mobile assessments are prioritized and promptly assigned.
• Collaborate with internal departments including Central Intake, Co-Response Supervisors, and MCI staff.
• Model professionalism, teamwork, and adherence to policies and procedures.
• Maintain communication with leadership and participate in supervision and quality assurance initiatives.

Description du poste

Behavioral Health Network, Inc. is seeking a Mobile Crisis Triage Supervisor with strong clinical leadership to guide Adult and Youth Mobile Crisis Intervention Teams.

You will oversee triage clinicians, manage crisis assessments, and ensure rapid, compassionate responses to individuals in crisis. The role requires a Master's in a mental health field, LICSW/LMHC licensure, and 2+ years of supervisory experience, with a focus on crisis intervention and de-escalation.