Senior Mining Tech Service Engineer – Open Pit

Caterpillar; Tucson (AZ); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401(k)

Health Savings Account

FSAs

Wellness programs

Employee Assistance Program

Employee discounts

Career development

Incentive bonus

Disability benefits

Life insurance

Parental leave

Tuition reimbursement

Job summary

Caterpillar in the United States is seeking a Product Support professional for MineStar technology. You will investigate, troubleshoot, and diagnose software and on-board hardware issues for dealers and customers, delivering restoration of service through corrective actions and permanent resolutions.

You will coordinate with product teams, support field projects, and provide 24x7 incident management. The role requires visits to open pit mines, strong problem solving, and teamwork within

Qualifications

• Requires a degree in an accredited Engineering, Computer Science, or related field.
• Strong problem solving and analytical skills are essential.
• Experience in troubleshooting customer problems with mining technology is preferred.

Responsibilities

• MineStar hardware and software issue identification and resolution for dealers and customers.
• Implement and utilize standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of dealer and customer to resolve technical product issues with engineering.
• Coordinate and complete Field Follow objectives as part of NPI programs.
• Provide 24x7x365 Incident Management.
• Report issues within CPI/CER processes to ensure proper resolution.
• Create and maintain a supportive environment for issue diagnostics and connectivity.

Skills

Problem solving

Customer focus

Data analysis

Service excellence

Technical excellence

Education

Engineering/Computer Science degree

Job description

Caterpillar in the United States is seeking a Product Support professional for MineStar technology. You will investigate, troubleshoot, and diagnose software and on-board hardware issues for dealers and customers, delivering restoration of service through corrective actions and permanent resolutions.

You will coordinate with product teams, support field projects, and provide 24x7 incident management. The role requires visits to open pit mines, strong problem solving, and teamwork within