Senior Microsoft 365 Services Architect

NTT DATA North America

Beloit (WI)

Hybrid

USD 118,000 - 156,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental & vision insurance

401k with company match

PTO

Employee assistance program

HSA/FSA available

Life & AD&D insurance

Job summary

NTT DATA North America seeks a Microsoft 365 Services Consultant to lead design, support, security, and optimization of enterprise Microsoft 365 environments. You will partner with customers and internal teams to deliver secure, compliant, and reliable services across Exchange Online, SharePoint Online, OneDrive for Business, Teams, Purview, Defender, and DLP.

You will work as a senior technical SME, handling governance, migrations, and best-practice recommendations while driving automation and

Qualifications

10+ years IT experience with 5+ years on Microsoft 365 administration, engineering, or consulting.
Deep expertise across Exchange Online, SharePoint Online, OneDrive for Business, Teams, Purview, Defender, and DLP.
Experience supporting enterprise-scale and regulated environments.
Strong understanding of 365 security, compliance, governance, identity, and hybrid environments.
Hands-on PowerShell experience for automation and administration.
Experience managing major incidents, root cause analysis, and service improvement initiatives.
Knowledge of ITIL processes (Incident, Problem, Change).
Excellent communication, documentation, and stakeholder management.

Responsibilities

Serve as a senior technical SME and escalation point for Microsoft 365 services.
Troubleshoot and resolve complex Microsoft 365 issues, including critical incidents and executive escalations.
Design and implement Microsoft 365 governance, security, compliance, and operational standards.
Support customers with architecture reviews, service assessments, migrations, and best-practice recommendations.
Configure and manage retention policies, sensitivity labels, eDiscovery, auditing, and DLP controls.
Collaborate with security, infrastructure, service desk, and business teams to ensure service reliability and compliance.
Develop automation solutions, operational procedures, technical documentation, and knowledge articles.
Drive continuous improvement through proactive monitoring, service optimization, and automation initiatives.