Microsoft 365 Managed Services Lead Architect

CDW group; United States; Remote; USD 128,000 - 193,000; Full time

Job summary

CDW is seeking a senior technical lead to guide complex Microsoft 365 Managed Services engagements. You will oversee delivery, provide architectural leadership, and act as the principal technical liaison for clients and internal teams.

The role emphasizes cross-client coordination, ITIL-aligned processes, and the ability to translate MS365 workloads into practical client outcomes while supporting a 24x7 delivery roster and driving service improvements.

Qualifications

• Bachelor’s degree and 7+ years of IT engineering experience.

Responsibilities

• Oversee technical delivery on client engagements and ensure client satisfaction.
• Maintain client relationships as the technical focal point.
• Develop technical client presentations, RunBooks and service catalogs.
• Lead workshops and review meetings across multiple clients.

Skills

Multi-client engagements

Technical thought leadership

Client engagement guidance

ITIL processes

ServiceNow

Communication skills

Education

Bachelor’s degree

Tools

ServiceNow

Job description

CDW is seeking a senior technical lead to guide complex Microsoft 365 Managed Services engagements. You will oversee delivery, provide architectural leadership, and act as the principal technical liaison for clients and internal teams.

The role emphasizes cross-client coordination, ITIL-aligned processes, and the ability to translate MS365 workloads into practical client outcomes while supporting a 24x7 delivery roster and driving service improvements.