Senior Microsoft 365 Collaboration Engineer

Starbucks Corp.; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

401(k) match

Tuition assistance

Stock program

Job summary

Starbucks Coffee Company is seeking a Senior Systems Analyst – Collaboration Engineering to shape and support our global collaboration platforms, enabling partners to communicate, share information, and get work done efficiently.

You will administer, configure, and improve enterprise tools such as Teams, SharePoint Online, and Smartsheet, while partnering with product, security, and infrastructure teams to ensure secure, reliable digital workplace experiences.

Qualifications

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.

Responsibilities

• Administer and govern enterprise collaboration platforms including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
• Design and deliver collaboration solutions that align with business objectives, improve productivity, and enhance the partner experience.
• Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
• Serve as the senior technical escalation point for complex platform issues, driving root cause analysis, service reliability, and operational excellence.
• Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
• Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
• Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, and reliable collaboration services.
• Drive platform adoption, change management, user enablement, and continuous improvement through analytics, feedback, and best practices.

Skills

Enterprise collaboration

SaaS

Governance

Root cause analysis

Vendor management

Licensing management

Cross-functional collaboration

Tools

SharePoint Online

Microsoft Teams

Smartsheet

Slack

Miro

Zoom

Jira

Confluence

Google Workspace

Job description

Starbucks Coffee Company is seeking a Senior Systems Analyst – Collaboration Engineering to shape and support our global collaboration platforms, enabling partners to communicate, share information, and get work done efficiently.

You will administer, configure, and improve enterprise tools such as Teams, SharePoint Online, and Smartsheet, while partnering with product, security, and infrastructure teams to ensure secure, reliable digital workplace experiences.