sr. systems analyst- Microsoft365

Starbucks Coffee Company; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

401(k) match

Tuition assistance

Stock program

Job summary

Starbucks Coffee Company is seeking a Senior Systems Analyst – Collaboration Engineering to shape and support our global collaboration platforms, enabling partners to communicate, share information, and get work done efficiently.

You will administer, configure, and improve enterprise tools such as Teams, SharePoint Online, and Smartsheet, while partnering with product, security, and infrastructure teams to ensure secure, reliable digital workplace experiences.

Qualifications

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.

Responsibilities

• Administer and govern enterprise collaboration platforms including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
• Design and deliver collaboration solutions that align with business objectives, improve productivity, and enhance the partner experience.
• Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
• Serve as the senior technical escalation point for complex platform issues, driving root cause analysis, service reliability, and operational excellence.
• Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
• Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
• Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, and reliable collaboration services.
• Drive platform adoption, change management, user enablement, and continuous improvement through analytics, feedback, and best practices.

Skills

Enterprise collaboration

SaaS

Governance

Root cause analysis

Vendor management

Licensing management

Cross-functional collaboration

Tools

SharePoint Online

Microsoft Teams

Smartsheet

Slack

Miro

Zoom

Jira

Confluence

Google Workspace

Job description

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

As a Senior Systems Analyst – Collaboration Engineering, you will help shape and support the technology platforms that enable partners around the world to communicate, collaborate, share information, and get work done. This role is responsible for the administration, configuration, governance, support, and continuous improvement of enterprise collaboration platforms serving global teams across Starbucks.

You will act as a subject matter expert for collaboration technologies, partnering with Product Managers, Engineers, Security, Compliance, Infrastructure, and business stakeholders to deliver secure, reliable, and user-centric digital workplace experiences. This role combines platform administration, business analysis, solution design, vendor engagement, licensing management, and Tier III operational support responsibilities.

Summary of Key Responsibilities

• Administer and govern enterprise collaboration platforms including Microsoft Teams, SharePoint Online, M365 Copilot, Smartsheet, and related productivity technologies.
• Design and deliver collaboration solutions that align with business objectives, improve productivity, and enhance the partner experience.
• Manage platform security, governance, compliance, access controls, lifecycle management, and information protection requirements.
• Serve as the senior technical escalation point for complex platform issues, driving root cause analysis, service reliability, and operational excellence.
• Lead vendor relationships, support contract and renewal activities, and coordinate issue resolution with technology providers.
• Manage software licensing, utilization reporting, compliance, budgeting support, and cost optimization across collaboration platforms.
• Partner with business, product, security, compliance, infrastructure, and support teams to deliver secure, scalable, and reliable collaboration services.
• Drive platform adoption, change management, user enablement, and continuous improvement through analytics, feedback, and best practices.

Required Knowledge, Skills and Abilities

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

Preferred Qualifications

• Experience administering Microsoft 365 collaboration services, including SharePoint architecture, governance, information architecture, and content management.
• Experience implementing platform integrations, workflow automation, or solutions using Power Platform, Power Automate, or related tools.
• Knowledge of identity, access management, security, and compliance concepts for enterprise collaboration platforms.
• Experience supporting adoption, change management, service health metrics, dashboards, or executive reporting.
• Experience working with global teams across multiple regions and time zones.

• As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
• You will also have access to backup care and DACA reimbursement.
• Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
• This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
• For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge and skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact [e-mail] or 1(888) 611-2258.