Senior Merchant Operations Manager

TJX Companies; Los Angeles (CA); On-site; USD 113,000 - 148,000; Full time

Job summary

An established industry player is seeking a dynamic operations leader to enhance their Merchandise Operations. This role involves managing the development and execution of support operations for buying and planning, ensuring a collaborative environment that values diversity and individual contributions. Candidates should have a strong background in leadership, strategic planning, and relationship building. With a competitive salary and comprehensive benefits, this position offers a unique opportunity to make a significant impact within a Fortune 100 company. Join a vibrant team dedicated to fostering growth and excellence in operations.

Benefits

Associate Discounts

401(k) Match

Medical/Dental/Vision

Paid Holidays

Tuition Reimbursement

Life Insurance

Disability Coverage

Referral Bonuses

Qualifications

• Minimum 5 years of leadership experience in Merchandise Operations or Store Management.
• Strong knowledge of TJX business model and cross-divisional strategic initiatives.

Responsibilities

• Manage operations related to buying and planning for the CBO.
• Develop processes to measure productivity and support Buyers effectively.

Skills

Leadership

Strategic Planning

Problem-Solving

Relationship Building

Talent Development

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

Manages the development and execution of all operations related to the support of all division(s) buying and planning and allocation for the CBO. Directs the activities of Purchase Order Management, Flow of Goods, and the Merchandise support department. Partners with the Business Enablement team along with the Manager of Office services. Serves as a liaison and troubleshooter between Merchandising and all H.O. departments that impact the purchasing and ticketing of product. Develops processes to measure productivity of associates and departments to achieve the goals of consistent, excellent support of Buyers, maximizing efficiencies in the support world, including accuracy and efficiency of purchase orders.

Major Areas of Responsibility

1. Create and maintain an environment where associates feel welcome, valued, and engaged; Recognize, appreciate, and leverage individual differences that contribute to the benefit of the team and the business.
2. Actively partner with key internal and external stakeholders (buying, operations, logistics, satellite office counterparts) to understand and monitor the Purchase Order entry process.
3. Direct the overall management activities and development within the merchandise support department.
4. Work with MOMs and supervisors to ensure consistent standards of performance for the execution of operational details.
5. Review and assess internal and external processes and procedures, communicating findings to business counterparts.
6. Ensure consistent standards for hiring, training, and performance evaluation.
7. Partner with learning and development to develop new hire training, roll out of new business tools, and support ongoing staff development.
8. Collaborate with Logistics and Accounts Payable to ensure procedures that maximize efficiencies and accuracy for writing and modifying POs.
9. Recognize opportunities for automation and participate in designing systems to expedite PO entry both in HO and satellite offices.
10. Support MOMs and Supervisors to adapt to shifting business priorities, updating procedures and policies for efficient PO entry.
11. Develop and maintain strong partnerships with GMMs, MMs, Buyers, and MOMs to ensure proper staffing and workload coverage.
12. Coach MOMs in skill development.
13. Represent TJX to external partners independently or with the Manager supporting the operations department.

Who We Are Looking For: You.

• Minimum 5 years of leadership experience (Merchandise Operations or Store Manager) with proven talent planning and development skills.
• Experience with cross-divisional strategic initiatives.
• Strong knowledge of TJX business model, including P&A, DC Services, Transportation.
• Experience with Manager Support and interviews with CBO HR, DVP.
• Critical skills include:
• Strong prioritization, strategic, and organizational skills
• Problem-solving and follow-through across multiple stakeholders
• Relationship-building skills across multiple levels
• Talent assessment and development skills
• Training and coaching skills for Managers, Supervisors, and MAs
• Passion for Operations and/or Buying Support

Benefits include associate discounts, 401(k) match, medical/dental/vision, HSA, FSA, life insurance, disability coverage, paid holidays/vacation/sick/bereavement/parental leave, EAP, incentive programs, insurance discounts, tuition reimbursement, scholarships, adoption/surrogacy assistance, smoking cessation, child care/cell phone discounts, pet/legal insurance, credit union, and referral bonuses. Benefits are subject to plan terms and may change. Contact your TJX representative for details.

We promote an inclusive, supportive work environment with a competitive salary and benefits. TJX is an equal opportunity employer, providing reasonable accommodations for individuals with disabilities as required by law.

Address:

888 South Figueroa Street

Location:

USA Buying Office Los Angeles CA

This position offers a starting salary range of $113,600 to $147,700 annually, determined by skills, qualifications, and experience. It is eligible for annual and long-term incentives.