Senior Dealer Operations Manager - Phoenix, AZ

alliance; Irvine (CA); On-site; USD 87,000 - 173,000; Full time

Job description

There are those that are driven to see beyond. Those that look at the open road as a chance to prove what they are really capable of. At INFINITI, we build machines in pursuit of human potential. For both our cars and the people that drive them. We push our technology and it pushes back, inspiring us to move forward. We believe in empowering the drive.

INFINITI HQ is currently looking for a Senior Dealer Operations Manager to join our team in Phoenix, AZ.

Job Summary
Supports assigned dealerships’ sales operations to achieve all district’s new vehicle wholesale and retail sales objectives including commercial. In addition, promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealerships’ practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts.

Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.

Job Functions
The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

1. Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships.
2. Conduct routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.
3. Maintain awareness of competing dealerships in assigned market. Analyze market registration information and incorporate market expansion opportunities into assigned dealerships to maximize sales.
4. Educate dealership personnel on current incentive programs for customers, sales associates and dealership and ensure compliance with rules and requirements for incentive payments.
5. Identify and evaluate human resource issues in dealerships. Advise and assist management with correcting management and staff performance through plans for documentation, feedback, coaching, and training.
6. Support dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.

Knowledge, Skills and Abilities:

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.
• Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
• Ability to function effectively and remain productive in a virtual office environment.
• Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
• Result driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range: $87,978.00 - $172,830.00
This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range. Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms. Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.