Senior Membership & Salesforce Specialist – Hybrid

FS-ISAC; Reston (VA); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Professional development

Job summary

FS-ISAC in Reston, VA seeks a Senior Membership Specialist to support members through the service desk and digital channels, coordinating inquiries and access to benefits and resources.

This role maintains accurate member data in Salesforce, produces reports and dashboards, and collaborates across teams to deliver exceptional service. Requires 4+ years in membership operations and nonprofit CRM experience; hybrid/remote work available.

Qualifications

• Bachelor’s degree in business or related field preferred.
• Four+ years of experience in membership operations or CRM administration in a nonprofit.
• Experience using Salesforce as the primary CRM platform.
• Experience maintaining data quality within CRM systems.
• Experience with ticketing systems or service desk environments.

Responsibilities

• Handle member inquiries via service desk, portal, email and other channels.
• Route requests to internal teams and monitor progress through resolution.
• Provide information on member benefits, programs, events, and resources.
• Maintain accurate member records in Salesforce and related systems.
• Generate reports, dashboards, and operational metrics for membership activities.
• Assist with Salesforce processes, workflows, and end‑user support.

Skills

Salesforce knowledge

Attention to detail

Verbal and written communication

Multitasking

Education

Bachelor's degree in business or related field

Tools

Salesforce

Microsoft Office

Job description

FS-ISAC in Reston, VA seeks a Senior Membership Specialist to support members through the service desk and digital channels, coordinating inquiries and access to benefits and resources.

This role maintains accurate member data in Salesforce, produces reports and dashboards, and collaborates across teams to deliver exceptional service. Requires 4+ years in membership operations and nonprofit CRM experience; hybrid/remote work available.