Membership Operations Specialist — Hybrid CRM & Data

Society of Fire Protection Engineers (SFPE); Gaithersburg (MD); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HRA funding

Flexible Spending Accounts

Life insurance

Disability insurance

401(k) with SFPE contribution

Paid time off

11 paid holidays

Hybrid work schedule

Job summary

The Society of Fire Protection Engineers (SFPE) is seeking a Membership Operations Specialist to manage SFPE’s database-centered operations, focusing on member, chapter, and industry partner relationships and acting as the primary liaison for our CRM system, MemberSuite.

This role offers a hybrid work arrangement in Gaithersburg, MD with 1 day on site per week and 3–4 days remote, a salary range of $55,000–$65,000, generous benefits, and opportunities to contribute to membership growth and

Qualifications

• 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.
• Proficiency in MS Office 365 is required.
• Experience using CRM or Association Management Software (AMS) databases is required.
• Experience with database improvements, data management and reporting skills.
• Strong written and verbal communication skills and prior experience working with engineers or other STEM professionals a plus.
• Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers.
• Ability to travel to SFPE’s Annual Conference
• Ability to work onsite in Gaithersburg, MD at least 1 day per week.

Responsibilities

• Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite.
• Identify and resolve database issues and develop solutions by working with MemberSuite support.
• Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone.
• Oversee administration of member renewal invoicing processes.
• Create reports from the database to support financial and accounting review.
• Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.
• Oversee member and partner data integrity, enhancing database structure and categorization as needed.
• Respond to membership inquiries as the initial point of contact via telephone, email and social media.
• Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.
• Document all donations and partnership revenue with Partnership & Sales Manager.

Job description

The Society of Fire Protection Engineers (SFPE) is seeking a Membership Operations Specialist to manage SFPE’s database-centered operations, focusing on member, chapter, and industry partner relationships and acting as the primary liaison for our CRM system, MemberSuite.

This role offers a hybrid work arrangement in Gaithersburg, MD with 1 day on site per week and 3–4 days remote, a salary range of $55,000–$65,000, generous benefits, and opportunities to contribute to membership growth and