Senior Membership Growth & Experience Lead

Osher Marin Jewish Community Center; San Rafael (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Parental leave

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

Osher Marin Jewish Community Center in San Rafael, CA is seeking a Senior Membership Manager to lead membership growth, retention, and revenue while guiding the membership team and ensuring exceptional member experiences. Reporting to the General Manager, you will oversee budgeting, strategies, and service standards across front-desk and member services.

The role combines strategic leadership with hands-on program execution, focusing on enrollment, renewals, and customer engagement to strengthen

Qualifications

• Experience leading membership or customer-facing teams.
• Budgets, revenue goals, forecasts, and KPIs management.
• Smart CRM and data-driven decision making.
• Staff coaching, accountability, and professional growth.
• Strong communication and relationship-building skills.

Responsibilities

• Lead Membership strategy and operations, driving growth, revenue, and member experience.
• Manage annual Membership budget, forecasts, and revenue goals; monitor performance.
• Develop and implement onboarding, engagement, and retention strategies.
• Lead the Membership team and ensure effective staffing, coaching, and accountability.
• Set service standards across front-desk and member services; ensure welcoming experience.

Skills

Leadership

Budgeting

CRM systems

Staff development

Data analysis

Job description

Osher Marin Jewish Community Center in San Rafael, CA is seeking a Senior Membership Manager to lead membership growth, retention, and revenue while guiding the membership team and ensuring exceptional member experiences. Reporting to the General Manager, you will oversee budgeting, strategies, and service standards across front-desk and member services.

The role combines strategic leadership with hands-on program execution, focusing on enrollment, renewals, and customer engagement to strengthen