Director of Membership & Engagement

Kids for the Future; San Francisco (CA); On-site; USD 74,000 - 81,000; Full time

Job summary

The YMCA of Greater San Francisco is seeking a Membership Director to lead membership growth and retention by coordinating sales, marketing, communications, and staff development. This role ensures a seamless member experience from first contact through ongoing engagement.

Requirements include a bachelor’s degree or equivalent, 2+ years in a supervisory role, strong interpersonal and leadership skills, and availability for full-time work Mon–Fri with occasional evenings or weekends.

Qualifications

• Bachelor’s degree or equivalent professional and/or community leadership experience.
• Strong interpersonal, leadership, and written/verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead membership operations including sales, retention, budgeting, data tracking, and reporting to achieve financial and membership goals.
• Oversee branch and Association-wide marketing, communications, and promotional events.
• Ensure compliance with YMCA policies on safety, mandated reporting, and risk management.
• Recruit, hire, train, schedule, and supervise Member Engagement staff.
• Provide regular coaching, feedback, and professional development opportunities.
• Conduct staff meetings to support communication, collaboration, and team-building.

Skills

Interpersonal skills

Leadership

Written/verbal communication

Microsoft Office

Education

Bachelor’s degree

Job description

The YMCA of Greater San Francisco is seeking a Membership Director to lead membership growth and retention by coordinating sales, marketing, communications, and staff development. This role ensures a seamless member experience from first contact through ongoing engagement.

Requirements include a bachelor’s degree or equivalent, 2+ years in a supervisory role, strong interpersonal and leadership skills, and availability for full-time work Mon–Fri with occasional evenings or weekends.