Member Experience & Wellness Director

Kids for the Future; San Francisco (CA); On-site; USD 72,000 - 80,000; Full time

Job summary

YMCA of Greater San Francisco is seeking a Director of Membership and Wellness to lead member engagement, wellness programming, and staff development. You will drive marketing, operations, and guest experience across branches, while managing budgets, data analytics, and strategic partnerships.

The role requires strong sales, customer service, process development, and project management skills, with a focus on creating a seamless, inclusive YMCA experience for members and guests.

Qualifications

• Minimum age 21 years.
• Bachelor’s degree or equivalent professional experience.
• 2+ years in a supervisory role focusing on customer service, sales, and/or marketing.
• Proven budget development and management experience.
• Demonstrated ability to work with diverse populations and build community relationships.
• Strong interpersonal, leadership, verbal, and written communication skills.
• Proficiency with the MS Office Suite.

Responsibilities

• Coach and mentor staff, delivering training and annual reviews.
• Deliver branch and association-wide marketing and communications strategies.
• Lead membership acquisition and retention efforts with data tracking and KPI targets.
• Analyze data and surveys to assess training and program effectiveness.
• Ensure safety, compliance, and operational standards across the facility.

Skills

Supervisory leadership

Budgeting and financial oversight

Customer service excellence

Sales & marketing collaboration

Verbal & written communication

MS Office proficiency

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

Job description

YMCA of Greater San Francisco is seeking a Director of Membership and Wellness to lead member engagement, wellness programming, and staff development. You will drive marketing, operations, and guest experience across branches, while managing budgets, data analytics, and strategic partnerships.

The role requires strong sales, customer service, process development, and project management skills, with a focus on creating a seamless, inclusive YMCA experience for members and guests.