Senior Membership Coordinator

Tennessee Society of Association Executives; Fairfax (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading association seeks a Senior Membership Coordinator to enhance membership growth and retention. This role encompasses administrative support, member engagement strategies, and event coordination, requiring strong customer service and database management skills. The ideal candidate is proactive, detail-oriented, and adept in communication to foster member satisfaction and collaboration across teams.

Benefits

Health, Dental Insurance

Retirement Plan Options

Paid Holidays and PTO

Professional Development Opportunities

Flexible Work Environment

Qualifications

• 3-5 years of customer service and database experience in associations or non-profit organizations.
• Proficient in Microsoft Office and association software.
• Proactive attitude and excellent communication skills.

Responsibilities

• Secondary administrator for association membership.
• Respond to member inquiries via phone and email.
• Maintain outreach programs for member engagement.

Skills

Customer Service

Database Management

Microsoft Office

Social Media Management

Email Marketing

Report Writing

Attention to Detail

Tools

Association Software

Design Software (e.g., Canva)

Job description

The Senior Membership Coordinator plays a critical role in supporting the growth and retention of NUCA’s membership. This position provides high-level administrative and technical support to the Membership Department and serves as a primary point of contact for members and chapter leaders.

The coordinator works collaboratively across departments and with NUCA’s regional/state chapters to support the organization’s strategic membership goals, ensuring a high level of member satisfaction, accurate data management, and effective communication.

Duties & Responsibilities:

• Secondary administrator for the association membership.
• Responds to phone and email inquiries on database login assistance, dues payments, meeting registrations, and contact.
• Processes membership activities in the database (i.e., new members, renewing members, member prospects, products, services).
• Maintains outreach program to new and renewing members to ensure consistent engagement with NUCA programs and activities.
• Assists in creating and updating membership marketing.
• Serves as the primary staff coordinator for annual scholarship and awards programs.
• Provides event logistics support for Chapter-in-formation events and meetings.
• Coordinates Chapter-in-formation email marketing and social media management.

Background Requirements:

• Preferred 3 – 5 years of customer service and database experience in associations or non-profit organizations.

Skills, Knowledge, & Abilities:

• Experience and comfort with association software, proficient in Microsoft Office.
• Experience and comfort with design software (eg. Canva), social media management, and email marketing platforms.
• Must be able to effectively write reports and business.
• Demonstrated good judgement and solution-focused decision-making.
• Accepts direction and must possess a positive and proactive attitude along with excellent communication and interpersonal.
• Must be a self-starter, who is proactive and has a strong work ethic and can-do attitude.
• Attention to detail and able to work cooperatively in a small team environment.
• Available to travel (anticipate three to five trips annually).

Compensation & Benefits:

• Salary commensurate with experience.
• Health, dental insurance.
• Retirement plan options.
• Paid holidays and PTO.
• Professional development opportunities.
• Flexible work environment.

Please send cover letter and resume to [e-mail].