Senior Membership Concierge - Member Experience & Retention

Life Time Inc.; Stamford (CT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement savings with company

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Stamford is seeking a Membership Concierge III to deliver top-tier customer service, assist with the membership buying journey, and help achieve club acquisition and retention goals.

You will lead on the Concierge Team, modeling service excellence and building value-based relationships that strengthen brand loyalty. The role emphasizes check-in support, education on programs, proactive member engagement, and collaborative problem solving to ensure exceptional guest experiences

Qualifications

• 1+ year of customer service experience.
• 1+ year of sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.

Responsibilities

• Facilitate check-in process for members and guests entering club.
• Handle and route incoming calls from members and guests.
• Educate members on club programming, events, pricing, and policies.
• Build relationships with members through high-quality service experiences.
• Assist with account maintenance and transaction processing.
• Support retention efforts by presenting membership options to cancelling members.
• Engage in service recovery to ensure customer satisfaction.
• Personalize buying experiences by highlighting amenities aligned to interests.
• Communicate with members via email or phone in line with brand.
• Complete administrative duties and cash drawer reconciliation.

Skills

Customer service

Sales experience

Communication

Education

High School diploma or equivalent

Bachelor's degree in Hospitality

Job description

Life Time Inc. in Stamford is seeking a Membership Concierge III to deliver top-tier customer service, assist with the membership buying journey, and help achieve club acquisition and retention goals.

You will lead on the Concierge Team, modeling service excellence and building value-based relationships that strengthen brand loyalty. The role emphasizes check-in support, education on programs, proactive member engagement, and collaborative problem solving to ensure exceptional guest experiences