Membership Concierge Lead — Service, Retention & Growth

Life Time, Inc.; Boulder (CO); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with公司配

Job summary

Life Time, Inc. is seeking a Membership Concierge III to deliver high-quality customer service to members and guests, promoting Life Time features, guiding the buying experience, and contributing to club acquisition and retention goals.

The role leads the Concierge Team, sharing expertise and modeling service-oriented behaviors to boost brand loyalty and help members achieve their healthy lifestyle goals.

Qualifications

• High School graduate or equivalent.
• Minimum of 1-year customer service experience.
• Minimum of 1-year sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.

Responsibilities

• Facilitate check-in process for members and guests entering club.
• Monitors, handles, and delegates incoming phone calls from members and guests.
• Maintains updated knowledge to educate members on programs, events, pricing, and policies.
• Proactively builds relationships with members and guests, creating top service experiences.
• Assists members with account maintenance and transactions including program, service, and product payments.
• Functions as a player on the Certified Retention Team, assisting members seeking to cancel their membership by presenting options.
• Engage in service recovery for member questions and concerns, using tools to find solutions.
• Customizes the buying experience for prospective members by highlighting amenities aligned to interests.
• Communicates with members via email or phone in line with brand.

Skills

Customer Service

Sales

Communication

Relationship Building

Education

High School diploma

Job description

Life Time, Inc. is seeking a Membership Concierge III to deliver high-quality customer service to members and guests, promoting Life Time features, guiding the buying experience, and contributing to club acquisition and retention goals.

The role leads the Concierge Team, sharing expertise and modeling service-oriented behaviors to boost brand loyalty and help members achieve their healthy lifestyle goals.