Member Service Advocate for Financial Solutions

Golden 1 Credit Union; Woodland (CA); On-site; USD 61,606,000 - 65,904,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist to provide the highest level of service, process transactions accurately, and identify member needs in Woodland, California. The role focuses on balancing daily transactions, assisting with deposits, withdrawals, and product referrals to help members meet financial goals.

Ideal candidates will have 2+ years in a banking or customer relationship role, 1 year in MSS II or teller positions, and strong communication skills.

Qualifications

• High School diploma or GED required.
• Minimum 2+ years in a banking or customer relationship role, plus 1 year as MSS II or teller preferred.
• Strong verbal and written communication; professional demeanor.

Responsibilities

• Process and balance daily financial transactions with accuracy.
• Provide Golden 1 services—cashier’s checks, money orders, wires.
• Identify member needs and refer to appropriate products/services.
• Maintain confidentiality and ensure compliance with laws.

Skills

Cash handling

Customer service

Communication

Relationship building

Education

High School or GED

Tools

EnAct

ECM

Maestro

LPQ

Bridger

DSUI/TNav

Job description

Golden 1 Credit Union is seeking a Member Service Specialist to provide the highest level of service, process transactions accurately, and identify member needs in Woodland, California. The role focuses on balancing daily transactions, assisting with deposits, withdrawals, and product referrals to help members meet financial goals.

Ideal candidates will have 2+ years in a banking or customer relationship role, 1 year in MSS II or teller positions, and strong communication skills.