Branch Leader: Member Experience & Growth

Spectra Credit Union; Alexandria (VA); On-site; USD 82,000 - 90,000; Full time

Job summary

Spectra Credit Union in Alexandria, VA seeks a dynamic Member Service Manager to lead a branch, drive member growth, loan and deposit goals, and deliver exceptional service. You will develop staff, manage risk and compliance, and partner with leadership to optimize operations and financial performance.

The role emphasizes coaching, performance feedback, recruitment, and community engagement while ensuring regulatory adherence and a culture of accountability and service excellence.

Qualifications

• Two-year college degree or completion of a specialized course of study.
• Three to five years of progressive experience in financial institutions.
• Previous branch management, lending, supervision, and sales leadership experience preferred.

Responsibilities

• Lead, coach, motivate, and develop branch employees to achieve goals.
• Develop and execute branch sales and service strategies to grow memberships and loans.
• Monitor performance metrics and ensure compliance with policies and regulations.
• Underwrite loans within authority and guide team on lending practices.
• Manage staffing, scheduling, and workflow to meet business needs.
• Represent the branch in community involvement and partnerships.

Education

Two-year college degree or completion of a specialized course of study at a business or trade school

Job description

Spectra Credit Union in Alexandria, VA seeks a dynamic Member Service Manager to lead a branch, drive member growth, loan and deposit goals, and deliver exceptional service. You will develop staff, manage risk and compliance, and partner with leadership to optimize operations and financial performance.

The role emphasizes coaching, performance feedback, recruitment, and community engagement while ensuring regulatory adherence and a culture of accountability and service excellence.