Senior Member Experience & Growth Leader

YMCA of Greater Toledo; Sylvania (OH); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The YMCA of Greater Toledo is seeking a Senior Membership Director to lead an exceptional member experience at the Sylvania YMCA/JCC. The role emphasizes developing teams, guiding staff, and strengthening member connections to programs and services.

You’ll drive member engagement and retention, grow community partnerships, and uphold high service standards while aligning with the Y’s mission of belonging, becoming, and strengthening the community.

Qualifications

• College degree and 4+ years in health & wellness and customer service (preferred).
• Strong communication, organization, and conflict-resolution skills.
• Ability to work effectively with diverse populations.

Responsabilités

• Recruit, hire, train, schedule, coach, and supervise Member Service staff.
• Lead and support the Member Experience Director.
• Resolve member concerns promptly and professionally, protecting confidentiality.
• Strengthen satisfaction and retention; connect members to programs and services.
• Ensure tours, Fit 101s, and Getting Started programs are delivered consistently.
• Uphold membership/wellness policies, financial procedures, and fiscal stewardship.
• Build community relationships, grow corporate partnerships, and support the Annual Campaign.

Connaissances

Communication skills

Organizational skills

Conflict resolution

Diversity awareness

Formation

College degree

Description du poste

The YMCA of Greater Toledo is seeking a Senior Membership Director to lead an exceptional member experience at the Sylvania YMCA/JCC. The role emphasizes developing teams, guiding staff, and strengthening member connections to programs and services.

You’ll drive member engagement and retention, grow community partnerships, and uphold high service standards while aligning with the Y’s mission of belonging, becoming, and strengthening the community.