Senior Member Experience & Enrollment Lead

CLEAR; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free CLEAR membership

401(k) company match

10 paid holidays

Medical, Dental, Vision Insurance

Paid Time Off

Job summary

CLEAR is seeking a Senior Service and Sales Representative (Senior Ambassador) in Buffalo, NY. You will drive membership enrollments, educate travelers about CLEAR benefits, and support the team in achieving enrollment goals.

You’ll balance high-volume interactions with delivering high-quality customer experiences while following strict security procedures. You will resolve traveler inquiries, assist with training new teammates, and troubleshoot hardware/software issues on-site.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Open availability and flexibility for shifts.
• Ability to stand for up to 8 hours per day.
• Desire to grow into management/leadership positions.
• Successful completion of CLEAR, airport, and government screening and background checks.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about CLEAR benefits.
• Balance high volume with high-quality customer experiences.
• Resolve traveler and member concerns in a timely manner and escalate when needed.
• Adhere to security procedures by validating documents and following protocols.
• Support training and development of team members and guide on-the-job training.
• Troubleshoot hardware/software issues and coordinate with support teams.

Skills

Communication skills

Leadership

Autonomy

Integrity

Attention to detail

Customer service

Education

High school diploma or GED

Job description

CLEAR is seeking a Senior Service and Sales Representative (Senior Ambassador) in Buffalo, NY. You will drive membership enrollments, educate travelers about CLEAR benefits, and support the team in achieving enrollment goals.

You’ll balance high-volume interactions with delivering high-quality customer experiences while following strict security procedures. You will resolve traveler inquiries, assist with training new teammates, and troubleshoot hardware/software issues on-site.