Senior Member Advisor: Loans & Member Experience Lead

REV; Riegelwood (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The Senior Member Advisor at REV will serve as the primary contact for members, handling loan and share inquiries with prompt, courteous service. You will help members complete applications, explain terms, and build strong relationships that reflect the REV brand.

You will address requests efficiently, document interviews accurately, identify cross-sell opportunities, and ensure all activities comply with applicable policies and regulations while promoting a positive member experience in North

Qualifications

• 1-3 years of relevant experience.
• Experience in member services or financial services preferred.
• Ability to learn lending processes and policies.
• Strong customer-service mindset with attention to detail.

Responsibilities

• Interview and assist members with memberships, shares, loans, and junior real estate.
• Calculate terms, finance charges, and insurance rates for loans and disclosures.
• Gather information to gain loan approval within authority limits.
• Disburse loans promptly and accurately and close applications per policy.
• Prepare documents and maintain related records; ensure legal compliance.
• Identify cross-sell opportunities and promote additional services.
• Handle related duties as needed and assigned.

Skills

Sales & Service

Process Improvement

Effective Communication

Self-motivated

Diplomacy

Time Management

Job description

The Senior Member Advisor at REV will serve as the primary contact for members, handling loan and share inquiries with prompt, courteous service. You will help members complete applications, explain terms, and build strong relationships that reflect the REV brand.

You will address requests efficiently, document interviews accurately, identify cross-sell opportunities, and ensure all activities comply with applicable policies and regulations while promoting a positive member experience in North