Senior Member Advisor

REV Federal Credit Union; Riegelwood (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

REV Federal Credit Union is seeking a Senior Member Advisor in North Carolina to serve as a primary contact for members, handling loan and share inquiries, and delivering courteous, knowledgeable service while representing the REV brand.

The role emphasizes efficient processing of loan applications, accurate disclosures, and building strong member relationships through proactive service and cross-selling opportunities.

Qualifications

• 1-3 years of relevant experience
• Proven ability to handle loan/share inquiries
• Strong customer-service orientation

Responsibilities

• Interview and assist members with applications for memberships, shares, loans
• Calculate terms and disclosures for loans
• Gather information to gain loan approval within authority
• Disburse and close loan applications
• Identify cross-sell opportunities and promote services
• Ensure compliance with policies and documentation

Skills

Sales & service

Communication

Time management

Diplomacy

Organizational skills

Job description

The Senior Member Advisor will act as point of contact for our members. In this role you will efficiently address loan/share inquiries received. The Senior Member Advisor will demonstrate the REV brand by building strong member relationships and providing competent, courteous, and concerned service to all members.

Duties & Responsibilities

• Interviews and assists members with applications for memberships, shares, loans, and junior real estate.
• Calculates terms, finance charges, insurance rates, etc. on loans for proper disclosure on promissory notes.
• Gathers all required information to gain loan approval within limits of loan authority.
• Disburses loans promptly and accurately.
• Closes loan applications in accordance with Credit Union policies and procedures.
• Prepares miscellaneous documents and reports and maintains related records.
• Ensures that services are provided in accordance with established Credit Union policies and are legally compliant. Ensures interviews and service requests are properly documented.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assumes responsibility for related duties as required or assigned.

Skills & Qualifications

• 1-3 years of relevant experience

Skills/Abilities:

• Performance driven sales and service delivery
• Process improvement skills
• Ability to communicate effectively and courteously.
• Self-motivated and goal oriented
• Ability to use diplomacy
• Excellent organizational and time management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.