Technical Solutions Lead — Customer Experience & Compliance

BD

Franklin Lakes (NJ)

On-site

USD 110,000 - 150,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health insurance

Life and AD&D insurance

Paid time off

Educational assistance/tuition Reimb.

Retirement plan

Employee assistance program

Job summary

BD is seeking a Technical Solutions Manager to lead customer experience, coordinate cross-functional support, and liaise with Sales for BD Pharmaceutical Systems. The role emphasizes timely responses, proactive communication, and quality assurance across regulatory expectations.

Qualifications include a Bachelor's in Engineering with 5+ years in customer-facing and QA/regulatory roles, plus up to 20% travel.

Qualifications

Bachelor's Degree in Engineering or related field; knowledge of QMS, ISO standards, GMP, USP‑EP, and regulatory requirements for medical devices.
At least 5 years in customer-facing roles within a B2B environment.
At least 5 years in quality assurance, quality control, quality systems, or regulatory compliance.
Travel up to 20%.

Responsibilities

Manage customer complaints and feedback; analyze, respond, and document incidents and resolutions.
Coordinate with cross-functional teams to address customer requests and audits.
Lead change requests with BD or customer-initiated initiatives and track progress.
Serve as escalation point for BD-driven changes and customer concerns.
Identify customer needs and communicate feasibility, timelines, and costs.