Senior Medical Virtual Assistant — SLA-Driven Scheduling & EHR

MedSpecialized, Inc.; United States; Remote; USD 3,000 - 6,000; Full time

Benefits offered by this job

Paid Training

Holidays observed (PH & US)

Paid time off

Govt benefits administration

Lactation breaks

Discounted optical services

Free meals daily

Free Health insurance (1 dependent)

Free Life insurance

Free Accident insurance

Relocation allowance

Company-sponsored outings

Interest-based clubs

Job summary

MedSpecialized, Inc. in Cebu is seeking a Medical Virtual Assistant to coordinate patient care, manage scheduling, and ensure accurate EHR updates.

This role requires strict adherence to SLAs, HIPAA-like compliance, and thorough data entry in a fast-paced health‑care environment. You will handle intake, support billing coordination, insurance verifications, and end‑of‑day reporting, while maintaining clear written and spoken English.

Qualifications

• Experience with medical terminology, EHR systems, and healthcare compliance protocols.
• Strong English written and verbal communication skills.
• Excellent time management and multitasking abilities in a fast-paced setting.
• Detail-oriented with strong organizational skills and adherence to SLAs.
• Experience with KPI-driven workflows and high-volume healthcare accounts.

Responsibilities

• Manage complex scheduling and coordinate patient care workflows.
• Handle patient intake communications professionally and efficiently.
• Maintain and update Electronic Health Records (EHR) with high accuracy.
• Ensure all documentation is complete, compliant, and prepared ahead of appointments.
• Execute daily administrative workflows in alignment with defined SLAs.
• Support data entry, billing coordination, and administrative ticketing processes.
• Complete end-of-day reports and communication logs.
• Identify and elevate workflow bottlenecks to the appropriate teams.
• Assist with insurance verification and prior authorizations.

Skills

Medical terminology

EHR systems

Healthcare compliance

English communication

Time management

Multitasking

Detail orientation

KPI-driven environment

High-volume accounts

Performance metrics

Lead or senior support

Job description

MedSpecialized, Inc. in Cebu is seeking a Medical Virtual Assistant to coordinate patient care, manage scheduling, and ensure accurate EHR updates.

This role requires strict adherence to SLAs, HIPAA-like compliance, and thorough data entry in a fast-paced health‑care environment. You will handle intake, support billing coordination, insurance verifications, and end‑of‑day reporting, while maintaining clear written and spoken English.