Senior Medical Support & Care Coordination Specialist

US-Department-of-Veterans-Affair; Topeka (KS); On-site; USD 42,000 - 63,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) supports veterans by coordinating care across interdisciplinary teams within the Community Care Network. The role emphasizes expert administrative tasks, secure messaging, and patient scheduling under the supervision of the VA Community Care Supervisory MSA.

Applicants may be tentatively selected while meeting education or certification requirements. This position requires US citizenship and proficiency in English, with a focus on high‑quality

Qualifications

• All KSAs listed must be demonstrated.
• Experience with coordinating care in interdisciplinary teams is preferred.
• Ability to use health care portals and scheduling knowledge is essential.

Responsibilities

• Coordinate clinic appointment availability with care teams.
• Enter and verify information in the electronic health record.
• Monitor pre-appointment information to ensure patient readiness.
• Communicate with patients and care teams to resolve scheduling issues.

Skills

Collaboration across disciplines

Prioritization & organization

Communication (written & verbal)

Healthcare processes knowledge

Care delivery policies & procedures

Medical terminology

Education

High school diploma

Job description

The Advanced Medical Support Assistant (AMSA) supports veterans by coordinating care across interdisciplinary teams within the Community Care Network. The role emphasizes expert administrative tasks, secure messaging, and patient scheduling under the supervision of the VA Community Care Supervisory MSA.

Applicants may be tentatively selected while meeting education or certification requirements. This position requires US citizenship and proficiency in English, with a focus on high‑quality