Senior Medical Support Assistant – Patient Care Admin

U.S. Department of Veterans Affairs; Hines (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to provide specialized administrative support for outpatient and inpatient veterans across the Edward Hines Jr. VA Hospital System and affiliated clinics in Illinois.

This role requires advanced knowledge of medical terminology, strong coordination with the care team, and proficiency with patient information systems. Telework is not available; duties involve on-site patient support across multiple clinics.

Qualifications

• High school diploma or GED or proficiency certificate.
• English language proficiency as per 38 U.S.C. 7403(f).

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care delivery model.
• Coordinate with the patient care team to review clinic appointment availability and adjust schedules as needed.
• Enter appropriate information into the electronic health record and manage patient communications.

Skills

Advanced medical terminology

Patient scheduling

Interdisciplinary coordination

Communication skills

Electronic health records

Education

High school diploma / GED

Tools

MyHealthyVet

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to provide specialized administrative support for outpatient and inpatient veterans across the Edward Hines Jr. VA Hospital System and affiliated clinics in Illinois.

This role requires advanced knowledge of medical terminology, strong coordination with the care team, and proficiency with patient information systems. Telework is not available; duties involve on-site patient support across multiple clinics.