Advanced Medical Support Assistant: Scheduling & Care

US-Department-of-Veterans-Affair; Hines (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Edward Hines Jr. VA Hospital System is seeking a Medical Support Assistant (Advanced) to provide outpatient and inpatient administrative services for Veterans in its Primary Service Area.

This role supports patient access, care coordination, and administrative workflows across a 1A complex facility and affiliated CBOCs in Illinois. Applicants must meet basic requirements including a high school diploma or equivalent.

Qualifications

• Advanced knowledge of the technical health care process related to access to care.
• Advanced knowledge of policies and procedures affecting patient flow and care coordination.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with diverse medical staff to achieve team goals.
• Ability to set priorities and organize work to meet deadlines.
• Ability to communicate clearly with internal and external customers.

Responsibilities

• Enter, modify, and retrieve patient information in EHRs and scheduling systems.
• Schedule medical appointments in a clinical setting.
• Communicate with internal and external customers, documenting interactions.
• Provide patient support and customer service to ensure satisfaction.

Skills

Advanced health-care process knowledge

Policies & procedures

Medical terminology

Interdisciplinary collaboration

Prioritization & organization

Effective communication

Education

High school diploma / GED

Job description

The Edward Hines Jr. VA Hospital System is seeking a Medical Support Assistant (Advanced) to provide outpatient and inpatient administrative services for Veterans in its Primary Service Area.

This role supports patient access, care coordination, and administrative workflows across a 1A complex facility and affiliated CBOCs in Illinois. Applicants must meet basic requirements including a high school diploma or equivalent.