Senior Medical Office Coordinator & Care Navigator

Whitman-Walker; Washington (District of Columbia); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

Whitman-Walker Health in Washington, DC seeks a Lead Medical Office Assistant to coordinate scheduling, prior authorizations, forms, and referrals, supporting providers and patients across the care team.

You will train MOA staff, maintain EMR records, ensure HIPAA-compliant processes, and help optimize clinic operations to deliver high-quality, patient-centered care.

The role requires strong medical terminology knowledge, EPIC experience, and dedication to equity and compassionate service.

Qualifications

• Minimum 2 years of work experience in a related role.
• 3+ years in the medical field preferred.
• High school diploma or equivalent; bachelor's preferred.
• Valid Medical Assistant Diploma/Certificate preferred.
• Experience serving diverse patient populations.

Responsibilities

• Coordinate scheduling, prior authorizations, and forms for procedures and referrals.
• Support MOA staff onboarding, training, and workflow adherence.
• Provide administrative support to care teams and maintain EMR documentation.
• Obtain clinician signatures and coordinate completion of required forms.
• Assist with patient flow and ensure high-quality, patient-centered care.

Skills

Medical terminology

Communication skills

Organizational skills

Independent work

Shift flexibility

Education

High school diploma

Bachelor's degree preferred

Medical Assistant credential

Tools

EPIC knowledge

CPT-4/ICD coding

EMR systems

Healthcare data systems

Job description

Whitman-Walker Health in Washington, DC seeks a Lead Medical Office Assistant to coordinate scheduling, prior authorizations, forms, and referrals, supporting providers and patients across the care team.

You will train MOA staff, maintain EMR records, ensure HIPAA-compliant processes, and help optimize clinic operations to deliver high-quality, patient-centered care.

The role requires strong medical terminology knowledge, EPIC experience, and dedication to equity and compassionate service.