Senior Medical Device Customer Service Specialist (Hybrid)

Mobia Medical, Inc.; Fridley (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Unlimited PTO

18 paid holidays

Job summary

Mobia Medical in Fridley, MN is seeking a Senior Customer Service Specialist for a hybrid role combining onsite and remote work. You will be the primary contact for customers, manage inquiries, process orders, and coordinate with Distribution, Sales, Quality, and Engineering to ensure timely, accurate service.

The ideal candidate has 3+ years in medical device customer service, familiarity with Salesforce and ERP, strong communication and organizational skills, and the ability to travel ~2-3

Qualifications

• Bachelor's degree and 3+ years of customer service experience.
• Experience in the medical device industry is preferred.
• Working knowledge of FDA regulations and quality requirements.
• Excellent verbal and written communication with internal/external stakeholders.
• Proficiency with Salesforce, Excel, and ERP systems.
• Strong organization, multi-tasking, and reliability.
• Willingness to travel domestically ~2–3 times per year.

Responsibilities

• Serve as primary point of contact for customers and inquiries, ensuring timely, accurate support.
• Receive, process, and confirm orders submitted via email or phone; ensure timely fulfillment.
• Coordinate with Distribution Center for shipment scheduling and delivery.
• Address product pricing, availability, catalogs, and MRI compatibility questions.
• Document and manage quality-related complaints and support returns as needed.
• Investigate shipping discrepancies and freight/carrier issues.
• Provide timely assistance for urgent requests by coordinating with internal teams.
• Collaborate with Sales, Marketing, Engineering, QA, and Distribution to meet customer needs.

Skills

Customer service

Salesforce

Excel

ERP systems

Communication

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Excel

ERP systems

Job description

Mobia Medical in Fridley, MN is seeking a Senior Customer Service Specialist for a hybrid role combining onsite and remote work. You will be the primary contact for customers, manage inquiries, process orders, and coordinate with Distribution, Sales, Quality, and Engineering to ensure timely, accurate service.

The ideal candidate has 3+ years in medical device customer service, familiarity with Salesforce and ERP, strong communication and organizational skills, and the ability to travel ~2-3