Remote Medical Device Customer Service Specialist

Moog Inc.; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Health insurance

Flexible PTO

Tuition assistance

Job summary

Moog Inc.'s Medical Devices Group in Salt Lake City, UT seeks a Medical Device Customer Service Representative to manage orders, price disputes, and warranty inquiries in a fully remote role.

You will report to the Customer Service Supervisor and collaborate with sales, service, and engineering teams. The position offers in-person training when needed, with potential on-site support within commuting distance of SLC.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service, call center, or similar experience.
• Experience with medical devices is a huge plus.
• Strong data entry and ERP/MS Office proficiency.
• Excellent communication and problem-solving abilities.

Responsibilities

• Process orders and service requests via phone, fax, or email and enter data into ERP.
• Generate order confirmations and manage delivery timelines.
• Support pricing disputes and coordinate returns/replacements.
• Escalate issues and provide warranty information and troubleshooting help.
• Log complaints in the system and assist sales with projects as needed.
• Transfer clinical support calls to the Clinical Help Desk.
• Ask probing questions to determine service needs and input data accurately.

Skills

Customer Service

Phone etiquette

Active listening

Data entry

ERP system

Microsoft Office

Problem solving

Education

High School Diploma or GED

Tools

ERP software

Microsoft Office

Job description

Moog Inc.'s Medical Devices Group in Salt Lake City, UT seeks a Medical Device Customer Service Representative to manage orders, price disputes, and warranty inquiries in a fully remote role.

You will report to the Customer Service Supervisor and collaborate with sales, service, and engineering teams. The position offers in-person training when needed, with potential on-site support within commuting distance of SLC.