Senior Medical Assistant

UnitedHealth Group; San Diego (CA); On-site; Confidential; Full time

Job summary

An established industry player in health care is seeking a dedicated Medical Assistant to join their dynamic team. In this patient-facing role, you will provide essential clinical and administrative support, ensuring optimal patient care and compliance with all standards. You will be responsible for assisting with examinations, managing patient flow, and performing various clinical tasks under supervision. This role offers an opportunity to make a meaningful impact in the lives of patients while working in a collaborative environment that values your contributions. If you are passionate about health care and committed to excellence, this position is perfect for you.

Benefits

Comprehensive benefits package

Incentive programs

Recognition programs

Equity stock purchase

401k contribution

Qualifications

• High School Diploma or GED required; Medical Assistant Certification is a must.
• Proven organizational skills and ability to work independently or in a team.

Responsibilities

• Assist providers with patient preparation and manage patient flow.
• Ensure compliance with regulatory standards and perform selected patient testing.

Skills

Critical Thinking

Problem Solving

Verbal Communication

Written Communication

Customer Service

Organizational Skills

Interpersonal Skills

Flexibility

Education

High School Diploma or GED

Medical Assistant Certification

Phlebotomy Certification

Tools

Microsoft Office Suite

Gmail

Google Drive

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The position in this function provides non-clinical and clinical support to dedicated clinic operations including patient flow, responding to requests from clinical staff and providing clinically competent medical care services within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures.

The Medical Assistant role is patient-facing and can require working in a non-traditional clinical setting. It is customer-facing with high expectations for operational excellence, particularly for maintaining strict adherence to compliance and control practices. The Medical Assistant performs clinical and administrative duties in a health care setting under the supervision of a licensed examiner. Duties primarily consist of ancillary completion, as well as telephone and clerical support.

Primary Responsibilities:

• Contributes to the achievement of established organization goals and objectives and adheres to Organization policies, procedures, quality, and safety standards. Complies with governmental regulations and Accreditation standards.
• Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients. Supports other members of the clinical care team, assuring optimal best practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Administrative Assistant or other team members as needed.
• Screens all patients, regardless of visit type, for preventative care needs, ongoing support, barriers to care, safety concerns, and potential fall risk.
• As part of a High Reliability Organization, reports actual and potential problems concerning patients, families and associates using established reporting protocols for Optum Serve and/or work location. Participates in performance improvement initiatives to improve care quality and safety.
• Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.
• Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vision acuity testing (dependent upon provider and site requirements). Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.
• Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities as assigned, which may include light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.
• Under onsite provider supervision, may perform phlebotomy, including venipuncture; pulmonary function test (PFT), ankle brachial index (ABI) and electrocardiograms (EKG), measurement, and documentation of vital signs. Completes requisitions as needed.
• Attends scheduled meetings including, but not limited to, regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS and others as required. Maintains compliance files, records, logs, charts in accordance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Demonstrates behavior consistent with Optum Serve mission, vision, goals, objectives, and patient care philosophy.
• Performs any other duties as directed by Optum Serve Leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.

Key Attributes:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high level of customer service to all attendees and fellow staff.
• Always acts professionally with minimal supervision as a representative of Optum Serve.
• Possesses solid organizational skills and the ability to prioritize, solve moderately complex problems while working both independently and collaboratively with others.
• Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards.
• Dedicated to building rapport with team members, patients, and the management team by demonstrating a solid customer service orientation and a continuous positive image of Optum Serve.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED.
• Graduate of a Medical Assistant Certification program and valid Medical Assistant Certification.
• Phlebotomy certification from accredited training course, when mandated by state requirements.
• Computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, ability to learn new programs and systems.
• Proven organizational and problem-solving skills, exceptional communication and customer service and a solid attention to detail.
• Proven ability to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Ability to be in a stationary position for long periods, bending, twisting and occasionally moving objects up to 50 lbs.

Preferred Qualifications:

• Experience in clinical settings.
• VA or C&P experience.
• Experience in waived lab testing and processing.
• Compliance duties and cadences: Monthly site checklist - completed monthly.

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.