Lead Principal Engineer, Broadcast Ops & IT Support

Nagarro; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Nagarro is seeking a senior leader to head a team of Application Support Analysts in media operations, overseeing broadcast management and scheduling systems. You will drive IT ticket resolution and service desk workflows in a dynamic, non-hierarchical environment.

Remote position based in Canada with opportunities to collaborate with global teams across 40 countries. 10+ years of IBMS/WHATSOn experience, strong SQL/Oracle PL/SQL, and familiarity with ServiceNow and Jira are required.

Qualifications

• Minimum 10 years of experience with IBMS or WHATSOn.
• Strong SQL and Oracle PL/SQL knowledge.
• Experience with ServiceNow, Jira, and process documentation.

Responsibilities

• Lead a team of Application Support Analysts in media operations.
• Manage support for broadcast management and scheduling systems.
• Oversee IT ticket resolution and service desk workflows.

Skills

Team leadership

SQL

Oracle PL/SQL

Tools

ServiceNow

Jira

Job description

Nagarro is seeking a senior leader to head a team of Application Support Analysts in media operations, overseeing broadcast management and scheduling systems. You will drive IT ticket resolution and service desk workflows in a dynamic, non-hierarchical environment.

Remote position based in Canada with opportunities to collaborate with global teams across 40 countries. 10+ years of IBMS/WHATSOn experience, strong SQL/Oracle PL/SQL, and familiarity with ServiceNow and Jira are required.