Senior Mechanical Field Technician — Onsite Expert

Dover Corporation; Denver City (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Dover Precision Components, part of Dover Corporation, is seeking Field Technical Service professionals to provide on-site technical support for installations, maintenance, upgrades, and repairs.

The role focuses on serving as the primary customer contact for technical issues, diagnosing problems, instructing customers on operation, and documenting service logs. Travel to client sites is expected as needed.

Responsibilities

• Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnoses, troubleshoots, and resolves technical/service issues.
• Instructs clients on the proper usage and operation of equipment.
• Documents and maintains clients’ service logs.
• Prepares reports for product failure analysis and serviceability issues and escalates to relevant engineering teams.

Job description

Dover Precision Components, part of Dover Corporation, is seeking Field Technical Service professionals to provide on-site technical support for installations, maintenance, upgrades, and repairs.

The role focuses on serving as the primary customer contact for technical issues, diagnosing problems, instructing customers on operation, and documenting service logs. Travel to client sites is expected as needed.