Mechanical Field Technician II

Dover Corporation; Denver (CO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Dover Precision Components is seeking a Field Technical Service professional to support installations, maintenance, upgrades and repairs on-site, assisting clients to achieve performance standards and total satisfaction.

The role emphasizes diagnosing and resolving technical issues, instructing customers on equipment use, and maintaining service logs, with a discretionary bonus plan and non-discriminatory employer practices.

Qualifications

• Field Technical Service role provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs.
• On-site/field work; not remote.
• Requires basic knowledge from work experience; vocational or technical education may be required.

Responsibilities

• Serve as the key customer contact on technical and service problems to achieve product/service performance and total customer satisfaction.
• Diagnose, troubleshoot and resolve technical/service issues.
• Instruct clients on proper usage and operation of equipment.
• Document and maintain client service logs and prepare reports for product failure analysis.

Job description

DOVER PRECISION COMPONENTS

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently. WE DELIVER CUSTOMER SUCCESS Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China. BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES. We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Job Description

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients’ service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Responsibilities typically include: Works under moderate supervision.. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.. Communicates information that requires some explanation or interpretation.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Application Assistance

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Company Profile

We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.