Mechanical Field Technician III

Dover-Corporation; Denver City (TX); On-site; USD 52,000 - 86,000; Full time

Job summary

Dover Precision Components is seeking a Field Technical Service professional to provide on-site technical support, installations, upgrades, and repairs for customers in energy and industrial markets. You will engage directly with clients to ensure performance and reliability of equipment.

The role emphasizes diagnosing and resolving technical/service issues, instructing clients on proper usage, documenting service activities, and coordinating with engineering teams to ensure product and service

Qualifications

• Broad knowledge of operational procedures and tools.
• Ability to diagnose and resolve technical issues in field settings.

Responsibilities

• Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnoses, troubleshoots, and resolves technical/service issues.
• Instructs clients on the proper usage and operation of equipment.
• Documents and maintains clients’ service logs.
• Prepares reports for product failure analysis and serviceability issues and escalates to relevant engineering teams.

Job description

DOVER PRECISION COMPONENTS:Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.WE DELIVER CUSTOMER SUCCESSDover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPCField Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients’ service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include: Works under limited supervision for routine situations.. Provides assistance and training to lower level employees.. Problems typically are not routine and require analysis to understand.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.